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Customer Service

  • Shipping & Delivery

    Domestic packages are shipped via USPS Priority Mail

    INTERNATIONAL SHIPPING

    WE SHIP INTERNATIONAL, with FedEx. We do not falsify customs forms, buyers are responsible for all customs fees, duties or taxes. International shipments generally take 5-20 days sometimes longer depending upon how long customs clearance takes. Please be patient.

    WE DO NOT DECLARE VALUES LESS THAN A PRODUCT IS WORTH, IT IS A FEDERAL OFFENSE, SO PLEASE DO NOT ASK

    Handling

    Orders are normally shipped within 3-5 business days of receiving payment. Sometimes, due to stock issues, we will contact you and offer to hold the shipment or split the shipment at our expense. We do our best to update store pricing and inventory amounts as they change. Although we do try to maintain stock at all times, sometimes it is beyond our control. There may be slight differences in store pricing or inventory compared to what is listed online.

  • Privacy & Security

    All services provided by AVTXWholesale.com (AVTX Wholesale) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless AVTX Wholesale from any claims resulting from the use of service which damages the subscriber or any other party.

    AVTX Wholesale will not sell, nor will it condone the sale of its products to anyone under the age of 18. Use of this site is for informational purposes by those over the age of 18. By using our website, you agree that you are 18 years of age or older.

  • Returns & Replacements

    All electronic Starter kits (except atomizers), and batteries come with a 30 day warranty. Atomizers are only warranted against DOA. In the event that you require warranty service, please contact us with the details to obtain a return authorization. The customer is responsible for return shipping costs. All returns must be shipped via USPS with tracking, and in a protective box to ensure further damage. All returned merchandise will be tested by our staff. If we find that there was nothing wrong with the item or the item was damaged through improper use you will be responsible for return shipping costs should you request the item be returned to you. However, if the item is in fact defective or malfunctioning, we will ship you a new replacement at our expense.

    If you have any questions or concerns regarding our warranty and refund policy, or any policy on our website, please call us at (972) 243-8273 BEFORE placing your order. Orders placed constitute an agreement with our Terms of Use Policy, Privacy Policy, and Warranty & Refund Policies respectively.

    Violations of these Acceptable Use Policies should be referred to AVTXWholesale.com/complains All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

  • Ordering

    Limitations of Liability

    By purchasing these products, you agree to use the products at your own risk. Under no circumstances will AVTX Wholesale be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with the use of, or reliance on, any product on this website/store. Always use the correct lithuium-ion protected charger for your battery type. Mishandled lithium-ion batteries may pose a fire risk. Do not leave lithium-ion batteries unattended while charging.

    Limitation of Liability

    AVTX Wholesale shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from AVTX Wholesale ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, AVTX Wholesale shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any account or order from AVTX Wholesale ' servers.

  • Pricing, Warranty & Refunds

    We reserve the right to refuse or cancel orders submitted through our website, at our sole discretion.

    Warranty & Refunds Policy

    All electronic cigarette batteries come with a 30 day manufacturer's warranty. Atomizers are only warranted against DOA.  In the event you require warranty service, please contact us with the details and a return authorization.  Please include what is wrong with your item.  The customer is responsible for return shipping costs.  All returns must be shipped via USPS with tracking, in a protective box to ensure further damage. All returned merchandise will be tested by our staff.  If we find that there was nothing wrong with the item or item was damaged through improper use you will be responsible for the return shipping costs should you request item be returned to you.  

    However, if the item is in fact defective or malfunctioning, we will ship you a new replacement at our expense.

    All policies listed are subject to change without notice.

    Please contact us with your questions regarding our policies PRIOR to placing an order if these policies are not clear.

  • Payment

    We accept Visa and MasterCard.

  • Account Activation

    By activating your account with AVTX Wholesale, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

    NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

    AVTX Wholesale reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.